The single overriding mission of every health care provider is to ensure the best possible patient care. Achieving this mission requires finding the right people for the right place at the right time to provide this care. Today, this can be a challenge, given the high rate of health care job growth and the scarcity of specialty skills—especially in nursing. Many chief nursing officers (CNOs) are struggling just to fill core vacancies.
To improve care quality, more and more CNOs are retaining a managed services provider (MSP) to ensure adequate labor resources. As a CNO, how do you establish a true partnership with your MSP that ensures you get highly qualified, appropriately credentialed professionals?